Online Training
Customer Service Management
If you manage employees who interact with customers on a regular basis, then the Customer Service Management course is for you. This course will help you shape the direction of your customer service team, teach you how to provide feedback to your customer service agents, and help you inspire and motivate your employees.
What You'll Learn
- Shaping the Direction of Customer Service
- Inspiring and Motivating Customer Service Agents
- Giving Feedback to Your Customer Service Agents
- Customer Service Coaching
- Customer Service Quality
- Customer Feedback and Insight
- Onboarding New Customer Service Agents
- Managing Remote Customer Service Teams
About This Course
If you manage employees who interact with customers on a regular basis, then the Customer Service Management course is for you. This course will help you shape the direction of your customer service team, teach you how to provide feedback to your customer service agents, and help you inspire and motivate your employees. You’ll also spend time focused on learning how to coach your customer service agents to higher levels of performance.
When you take the time to strengthen your skills to coach and manage your customer service agents, you’ll find your team is more successful, your customers are happier, and you’ll see an increase in the bottom line.
Upon successful completion of this course, you should be able to:
- Determine what you will do to help direct the company’s customer service strategy
- Learn how to inspire and motivate your customer service team
- Customer Service agents receiving feedback on their performance
- Provide the right level of coaching to your customer service agents
- Implement the key elements of quality service with your team
- Find out from your customers what you and your team can do differently
- Help new hires to be successful in the first few weeks of their new role
- Determine what is required to successfully manage a remote customer service team
Course Requirements
- Estimated Duration
- Approximately 80 minutes
- Pass Requirements
- Testing conducted throughout this online course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course twice if the pass mark is not achieved.
- Certificate
- Upon successful completion of this online course, a certificate of completion will be available for download and printing.
- Registration Fee
- $79.99 CAD
Frequently asked questions about online training
Common questions about enrollment, completion, and certificates.
What are the benefits of online training?
Benefits of online training include:
- Cost effective: no hotels, travel, meals and less time away from the workplace.
- Convenient: courses can be completed wherever you have access to a computer and internet access.
- Self paced: students can pause at any time and continue where they left off.
- Consistent: video/slide format ensures the course is the same every time.
- Easy verification: online access to training and certification records for students and managers.
Which online training courses does Safe + Sound offer?
Click here for a full list of online courses, listed alphabetically.
What is BIS Safety Software Inc.?
BIS Safety Software Inc. is a network of more than 200 leading safety training companies from across North America who collectively share and provide companies and individuals with access to a wide variety of safety training courses through one centralized online application.
Since 2010, the collaborative partnership between these training companies has not only enabled the best-of-the-best in online safety training to be brought together in one location but it is also helping to improve industry safety performance through the provision of convenient, cost-effective training.
Our partners BIS Safety Software Inc. are, in our opinion, the best providers of online safety training courses in Canada. We’ve been working with BIS since March 2012 and we are completely happy with the service they provide.
It might be that your first aid certification hasn’t yet expired but you don't feel confident in your skills and would like a refresher or you maybe you need to do a WHMIS course or H2S. Whether you're looking for Confined Space Entry, Firefighting, Ground Disturbance, Fall Protection, Safe Slinging and Rigging, First Aid, Transportation of Dangerous Goods, WHMIS, Wilderness Awareness, or many other safety courses, you will likely find them in our Online Course Library.
Is there a time limit for online courses?
Everyone learns at a different pace and everyone retains information differently. When you take a course online, you go at your own speed. If you get to a certain point and don’t fully understand the material, you can pause and go back for a review. On the other hand, if everything makes perfect sense, you can go straight through the entire course right to the test.
How does virtual proctoring/testing with webcam monitoring work?
When you start your test, you will be monitored via your webcam. If you disappear from the screen or appear to be consulting another device or other material, you will be disqualified from the course. The company responsible for virtual proctoring is Integrity Advocate. You can find out more about how their system works here.
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Disclaimer
Safe+Sound First Aid Training Ltd has made every effort to ensure the quality and standards of educational products sold and distributed by Safe+Sound via this website. Once purchased all online courses and products are non-refundable and all sales are final. Please review all cancellation policy details prior to purchase.
Please ensure your specific jurisdiction and workplace accepts online safety training and allows online training for your use.
Safe+Sound First Aid Training Ltd is not involved in course development and all online courses are sold and delivered in partnership with BIS Safety Software and approved and/or endorsed agencies.