Online Training
How to Interview a Worker & Witnesses Post Incident (WCB)
You’ve been informed that one of your workers has symptoms they feel are caused by a work-related accident/incident/exposure. What do you do? How do you get the information you need to manage this situation? Using actual examples, this course will show you how to prepare and execute a successful interview of an injured worker after a workplace incident. Including how to guide your team through difficult discussions.
What You'll Learn
- Skills and Concepts for an Effective Interview E.g., Rapport
- Forms of communication and self-awareness
- Empathy vs. Sympathy in WCB
- Preparing for the Interview
- How to manage attendees in the interview
- Starting the Interview and what needs to happen first
- Conducting the interview
- Interview safety (In 1 on 1 situations)
- Closing out the interview
- How to follow-up to an interview
About This Course
A worker reports symptoms they believe are work related. How you approach this situation can build trust with an injured worker or create an uncooperative environment.
Imagine having the ability to create a safe environment in a chaotic situation that allows you to get the information you need to manage or appeal a WCB claim effectively.
This course will show you:
• How to interview a worker or witness after a workplace injury/illness/exposure
• The key principles to follow in any interview: regardless of the environment or timing
• Prepare for the interview to make sure you get the information you need
• How to involve interested parties in meetings with injured workers
• How to manage aggressive or tense situations during an interview
• The one element most people miss to protect you and the injured worker during the interview
Regardless of your experience or comfort in conducting interviews, this course will provide you practical guidance through the process.
We will provide you with examples of:
• Questions to use right away
• Common scenarios and how to have the discussion
• Interpersonal issues and how to overcome them
Course Requirements
- Estimated Duration
- Approximately 90 minutes
- Pass Requirements
- Pass mark 80%
- Registration Fee
- $149.99 CAD
Frequently asked questions about online training
Common questions about enrollment, completion, and certificates.
What are the benefits of online training?
Benefits of online training include:
- Cost effective: no hotels, travel, meals and less time away from the workplace.
- Convenient: courses can be completed wherever you have access to a computer and internet access.
- Self paced: students can pause at any time and continue where they left off.
- Consistent: video/slide format ensures the course is the same every time.
- Easy verification: online access to training and certification records for students and managers.
Which online training courses does Safe + Sound offer?
Click here for a full list of online courses, listed alphabetically.
What is BIS Safety Software Inc.?
BIS Safety Software Inc. is a network of more than 200 leading safety training companies from across North America who collectively share and provide companies and individuals with access to a wide variety of safety training courses through one centralized online application.
Since 2010, the collaborative partnership between these training companies has not only enabled the best-of-the-best in online safety training to be brought together in one location but it is also helping to improve industry safety performance through the provision of convenient, cost-effective training.
Our partners BIS Safety Software Inc. are, in our opinion, the best providers of online safety training courses in Canada. We’ve been working with BIS since March 2012 and we are completely happy with the service they provide.
It might be that your first aid certification hasn’t yet expired but you don't feel confident in your skills and would like a refresher or you maybe you need to do a WHMIS course or H2S. Whether you're looking for Confined Space Entry, Firefighting, Ground Disturbance, Fall Protection, Safe Slinging and Rigging, First Aid, Transportation of Dangerous Goods, WHMIS, Wilderness Awareness, or many other safety courses, you will likely find them in our Online Course Library.
Is there a time limit for online courses?
Everyone learns at a different pace and everyone retains information differently. When you take a course online, you go at your own speed. If you get to a certain point and don’t fully understand the material, you can pause and go back for a review. On the other hand, if everything makes perfect sense, you can go straight through the entire course right to the test.
How does virtual proctoring/testing with webcam monitoring work?
When you start your test, you will be monitored via your webcam. If you disappear from the screen or appear to be consulting another device or other material, you will be disqualified from the course. The company responsible for virtual proctoring is Integrity Advocate. You can find out more about how their system works here.
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Disclaimer
Safe+Sound First Aid Training Ltd has made every effort to ensure the quality and standards of educational products sold and distributed by Safe+Sound via this website. Once purchased all online courses and products are non-refundable and all sales are final. Please review all cancellation policy details prior to purchase.
Please ensure your specific jurisdiction and workplace accepts online safety training and allows online training for your use.
Safe+Sound First Aid Training Ltd is not involved in course development and all online courses are sold and delivered in partnership with BIS Safety Software and approved and/or endorsed agencies.