Online Training
Productive Communication Conflict Management
This Productive Communication Conflict Management Training will provide a step-by-step approach to manage conflict using a variety of communication and emotion management strategies to effectively deal with difficult situations. You will learn what makes conflict destructive, and how traveling down the ‘Low-Road’ can have long lasting harmful effects on your work or homelife relationships. Knowing the ‘High-Road’ method, can help to manage your emotions prior to and during a conflict situation.
What You'll Learn
- Understand what underlies conflict
- Identify what makes conflict destructive
- Learn what makes conflict productive
- Know how emotions and storytelling play a part in conflict
- Identify ‘Face and Power’ concepts
- Use a four-step approach to professionally deal with conflict, that includes:
- Applying emotion management strategies
- Telling your side of the story
- Listening to their story and
- Providing productive options
About This Course
Enforcing rules and managing conflict in industry can be challenging. This Productive Communication Conflict Management Training will provide you with strategies to respectfully resolve conflict and generate cooperation, using discipline as a last resort. Using video animation with a touch of humor we show examples of workplace settings of people who are not on their best behaviour. The characters, Janine and Kalm Kristin, will guide you through their encounters with a step-by-step approach to manage.
Using video animation with a touch of humor we show examples of workplace settings of people who are not on their best behaviour. The characters, Janine and Kalm Kristin, will guide you through their encounters with a step-by-step approach to manage conflict using a variety of communication and emotion management strategies. The use of practical applications to demonstrate the communication approach, provides you with the confidence to deescalate situations and generate voluntary compliance in difficult situations.
You will learn what makes conflict destructive, and how traveling down the ‘Low-Road’ can have long lasting harmful effects on your work or homelife relationships. Knowing the ‘High-Road’ method, can help to manage your emotions and control your fears prior to and during a conflict situation. These strategies are based on psychological, sociological, and communication research.
This program is suitable for everyone; however, its emphasis on enforcing workplace policies, rules, procedures, and legislation, makes it especially suitable for anyone in a leadership or supervisory position.
Course Requirements
- Estimated Duration
- Approximately - 2 Hours 30 Minutes
- Pass Requirements
- Passing grade of 80%
- Certificate
- Certificate of completion.
- Registration Fee
- $79.99 CAD
Frequently asked questions about online training
Common questions about enrollment, completion, and certificates.
What are the benefits of online training?
Benefits of online training include:
- Cost effective: no hotels, travel, meals and less time away from the workplace.
- Convenient: courses can be completed wherever you have access to a computer and internet access.
- Self paced: students can pause at any time and continue where they left off.
- Consistent: video/slide format ensures the course is the same every time.
- Easy verification: online access to training and certification records for students and managers.
Which online training courses does Safe + Sound offer?
Click here for a full list of online courses, listed alphabetically.
What is BIS Safety Software Inc.?
BIS Safety Software Inc. is a network of more than 200 leading safety training companies from across North America who collectively share and provide companies and individuals with access to a wide variety of safety training courses through one centralized online application.
Since 2010, the collaborative partnership between these training companies has not only enabled the best-of-the-best in online safety training to be brought together in one location but it is also helping to improve industry safety performance through the provision of convenient, cost-effective training.
Our partners BIS Safety Software Inc. are, in our opinion, the best providers of online safety training courses in Canada. We’ve been working with BIS since March 2012 and we are completely happy with the service they provide.
It might be that your first aid certification hasn’t yet expired but you don't feel confident in your skills and would like a refresher or you maybe you need to do a WHMIS course or H2S. Whether you're looking for Confined Space Entry, Firefighting, Ground Disturbance, Fall Protection, Safe Slinging and Rigging, First Aid, Transportation of Dangerous Goods, WHMIS, Wilderness Awareness, or many other safety courses, you will likely find them in our Online Course Library.
Is there a time limit for online courses?
Everyone learns at a different pace and everyone retains information differently. When you take a course online, you go at your own speed. If you get to a certain point and don’t fully understand the material, you can pause and go back for a review. On the other hand, if everything makes perfect sense, you can go straight through the entire course right to the test.
How does virtual proctoring/testing with webcam monitoring work?
When you start your test, you will be monitored via your webcam. If you disappear from the screen or appear to be consulting another device or other material, you will be disqualified from the course. The company responsible for virtual proctoring is Integrity Advocate. You can find out more about how their system works here.
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Disclaimer
Safe+Sound First Aid Training Ltd has made every effort to ensure the quality and standards of educational products sold and distributed by Safe+Sound via this website. Once purchased all online courses and products are non-refundable and all sales are final. Please review all cancellation policy details prior to purchase.
Please ensure your specific jurisdiction and workplace accepts online safety training and allows online training for your use.
Safe+Sound First Aid Training Ltd is not involved in course development and all online courses are sold and delivered in partnership with BIS Safety Software and approved and/or endorsed agencies.