Online Training
Conflict Resolution: Getting Along In The Workplace
A 45-minute online course on workplace conflict: what it is, the types and stages it goes through, strategies for dealing with it and how better communication prevents it. Finish the course to get your certificate.
Who this course is for
This course is for employees and leaders who deal with conflict at work and want practical ways to handle tension before it hurts their work or their working relationships.
You don't need a supervisory role or any background in conflict resolution. The course was launched in 2026 and takes under an hour, so it fits into a work day.
What you will learn
The course helps you spot conflict early, understand the common ways people respond to it, and choose a better response. It covers five topics:
- What conflict is
- The different types of conflict
- The stages a conflict moves through
- Strategies for dealing with conflict when it happens
- Using communication to stop conflict from starting
Course length, testing and certificate
Plan for about 45 minutes. The course is 100% online and self-paced.
This course is for learning only, so there is no pass mark to reach. When you complete the course, you get a certificate of completion.
Which conflict course should you pick?
This course is a short, general introduction. If you need something more specific, compare these:
- Managing Conflict: about 45 minutes. Built around the five styles people use to handle conflict, how to pick a style and guidelines for collaborating. 80% pass mark.
- Conflict Management Skills: about 50 minutes. Written for people in leadership roles. Covers helping team members with conflict, a mediation process for groups and building a team culture that handles conflict well.
- Conflict De-Escalation Techniques: about 15 minutes. Recognizing your own biases, active listening and non-verbal skills, and keeping the focus on solutions.
- Conflict Resolution in the Office and Conflict Resolution in Industrial Facilities: about 30 minutes each. The same core topics, including responses that make things worse and how to handle a confrontation, in office and industrial versions.
- Productive Communication Conflict Management: about 2.5 hours. A four-step approach for managing conflict and getting cooperation. The course description says it suits anyone who has to enforce rules, policies or procedures, such as supervisors.
- Negotiation and Conflict Management Skills: about 215 minutes. Written for construction owners, project managers, estimators and supervisors. Adds negotiation skills and comes with a printable student manual.
About This Course
Workplace conflict is unavoidable, but it doesn’t have to be disruptive. Launched in 2026, this engaging course helps learners recognize conflict early, understand common conflict styles, and respond effectively using practical communication strategies. By the end of the course, participants will feel more confident managing conflict in ways that support collaboration, productivity, and strong working relationships.
Course Requirements
- Estimated Duration
- Approximately 45 minutes
- Pass Requirements
- This course is knowledge-based and intended for learning purposes only. There is no passing grade requirement; a certificate of completion is issued upon successful course completion.
- Certificate
- Certificate of completion.
- Registration Fee
- $69.99 CAD
Conflict Resolution: Getting Along In The Workplace: common questions
Is there a test I have to pass?
No. This course is for learning only and has no pass mark. You get a certificate of completion when you finish it.
How long does the course take?
About 45 minutes. It is self-paced, so you can work through it on your own schedule.
I supervise a team. Is this the right course?
It works for both employees and leaders. If your job includes helping others resolve conflict, Conflict Management Skills covers mediation and coaching your team, and Productive Communication Conflict Management is aimed at people who enforce rules and policies.
Do I get a certificate?
Yes. You receive a certificate of completion once you complete the course.
Related Courses
More courses starting with C→
30 minConflict Resolution in the Office
$49.99 CAD
45 minConflict Resolution Series
$104.99 CAD
30 minConflict Resolution in Industrial Facilities
$49.99 CAD
2h 30mProductive Communication Conflict Management
$79.99 CAD
50 minConflict Management Skills
$79.99 CAD
3h 35mNegotiation & Conflict Management Skills
$299.99 CAD
Frequently asked questions about online training
Common questions about enrollment, completion, and certificates.
What are the benefits of online training?
Benefits of online training include:
- Cost effective: no hotels, travel, meals and less time away from the workplace.
- Convenient: courses can be completed wherever you have access to a computer and internet access.
- Self paced: students can pause at any time and continue where they left off.
- Consistent: video/slide format ensures the course is the same every time.
- Easy verification: online access to training and certification records for students and managers.
Which online training courses does Safe + Sound offer?
Click here for a full list of online courses, listed alphabetically.
What is BIS Safety Software Inc.?
BIS Safety Software Inc. is a network of more than 200 leading safety training companies from across North America who collectively share and provide companies and individuals with access to a wide variety of safety training courses through one centralized online application.
Since 2010, the collaborative partnership between these training companies has not only enabled the best-of-the-best in online safety training to be brought together in one location but it is also helping to improve industry safety performance through the provision of convenient, cost-effective training.
Our partners BIS Safety Software Inc. are, in our opinion, the best providers of online safety training courses in Canada. We’ve been working with BIS since March 2012 and we are completely happy with the service they provide.
It might be that your first aid certification hasn’t yet expired but you don't feel confident in your skills and would like a refresher or you maybe you need to do a WHMIS course or H2S. Whether you're looking for Confined Space Entry, Firefighting, Ground Disturbance, Fall Protection, Safe Slinging and Rigging, First Aid, Transportation of Dangerous Goods, WHMIS, Wilderness Awareness, or many other safety courses, you will likely find them in our Online Course Library.
Is there a time limit for online courses?
Everyone learns at a different pace and everyone retains information differently. When you take a course online, you go at your own speed. If you get to a certain point and don’t fully understand the material, you can pause and go back for a review. On the other hand, if everything makes perfect sense, you can go straight through the entire course right to the test.
How does virtual proctoring/testing with webcam monitoring work?
When you start your test, you will be monitored via your webcam. If you disappear from the screen or appear to be consulting another device or other material, you will be disqualified from the course. The company responsible for virtual proctoring is Integrity Advocate. You can find out more about how their system works here.
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Disclaimer
Safe+Sound First Aid Training Ltd has made every effort to ensure the quality and standards of educational products sold and distributed by Safe+Sound via this website. Once purchased all online courses and products are non-refundable and all sales are final. Please review all cancellation policy details prior to purchase.
Please ensure your specific jurisdiction and workplace accepts online safety training and allows online training for your use.
Safe+Sound First Aid Training Ltd is not involved in course development and all online courses are sold and delivered in partnership with BIS Safety Software and approved and/or endorsed agencies.